9443011112, 9543266867
senbroadband@gmail.com

Products

Digital Cable ➩ FAQ

1. IS DIGITAL CABLE AVAILABLE IN MY CITY?

 

Refer to the software/channels section. Saga being a cable network has limitations of reach in each city and availability of network's reach as well.

 

2. NEW CABLING IS REQUIRED IN MY HOUSE TO INSTALL A STB?

 

Digital cable will work on the same cable that is currently in your residence. The cable will now, not is connected directly to the TV but will get connected to the STB first. Audio Video cords will then be used to connect to your TV.

 

3. IF I HAVE ADDITIONAL TV'S WILL I NEED STB'S AT ALL LOCATIONS?

 

Yes, One STB can be connected to one TV set only.

 

4. HOW IS DIGITAL CABLE BETTER THAN OTHER SERVICES?

 

Whilst almost all platforms will provide similar TV services, the differentiator is our capacity to be able to provide 2 way interactive services as also 1000+ services which can be a mix of TV channels in SD or HD, Video on Demand, Games and other interactive applications. The power of Digital Cable will be more noticed once the Govt's planned phase out of analog cable commences.
Our Digital Cable service offers you sharper, brighter digital pictures and clearer, stereophonic sound, dozens more channels and an advanced Electronic Programming Guide. In addition, we provide dependable, on-time, guaranteed customer service from our local area office.

 

5. WHAT IS THE WARRANTY ON THE STB?

 

12 months.

 

6. WHERE CAN I PURCHASE A NEW REMOTE CONTROL DEVICE?

 

Additional remote control devices will be available at the office. Kindly refer to the Helpline nos. on your STB or refer to the Contacts section.

 

7. WHAT SHOULD I DO IF IS RELOCATE TO A NEW HOUSE?

 

Get in touch with our office and inform them of your new location. They will revert on the feasibility and transfer the STB to your new location provided all dues are cleared. If the feasibility is negative, if the STB has been availed on rental basis, the refund will be processed upon surrendering the same