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Broadband ➩ FAQ

1. What is the advantage of broadband through fiber technology v/s copper technology?


Traditional copper infrastructure has been around for decades, proven ideally to be suited for voice services. It can carry a 64 Kb/s, 4 KHz voice signal only over a limited distance. In every way fiber is superior to copper. Fibre broadband technology uses glass tubes that take advantage of the properties of light. The speed of light is faster than any other physical wave known to man. The fiber medium uses a beam of light waves that work better than electrical signals that travel through copper wire. This ensures internet speeds faster than that of the copper wires.


2. After applying for SEN Broadband, within how many days my connection would be installed?


Depending on the feasibility, If possible, after applying for SEN Broadband within 3 working days SEN Broadband connection would be installed.
If you are staying within 100 meters radius from SEN Broad Band Hub Junction (sub-junction) you could get your connection within 1-2 days also.


3. How do I register a complaint if my connection is not working? Within how much time would the problems be rectified?


In case of any queries or complain you can call on 0452-2535291 or SMS: type to send 94430 11112 or write to support@sendigital.in. After the complaint is registered within 24 business hours any network related problem would be rectified.


4. Why is my connection having an FUP limit?


While the SEN packages have been designed to give unlimited broadband experience to the subscribers, few customers may use excessive amount of the data transfer, causing traffic congestion on the network. In order not to impair the experience of other users, a Fair Usage Policy is applied. This helps to give the desired Internet usage experience to all users, especially since broadband is a shared bandwidth experience and the over-usage of a group of customers must not affect the rest of the users


5. What would happen if I cross the FUP limit?


Each package has been defined with a significantly large and extremely generous data transfer levels, so that most typical users will never cross these levels of data consumption. In a situation, where a user has utilized and consumed the Fair Usage Data Limit in a particular month, the speed of this user will be reduced to the Speed-Breaker speed for the remainder of the month. The Speed Breaker Speed for different packages has been designed to ensure a good usage and download experience at reasonable speeds for the remainder of the month.
Note - At the beginning of every month, the speed will be automatically reset and increased to the speed as per Subscribed Package.


6. How I do apply for SEN Broadband?


To apply for SEN Broadband you can call on 0452-2535291or SMS to 9443011112 or write to support@sendigital.in